Terms and Conditions

1. About iAudit Global

iAudit Global Limited provides cloud-based ISO audit management software.

2. Our Services

iAudit Global provides cloud-based software designed to help organisations plan, conduct, manage and report on ISO management system audits.

The services may include:

• audit programme planning and management
• audit scheduling and assignment
• audit checklists and templates
• evidence capture and management
• findings and non-conformity management
• corrective action tracking
• audit reporting
• dashboards and audit performance information
• self-assessments and gap analyses
• multi-site audit management
• user and role management
• AI-assisted audit preparation and management
• other features made available through the platform from time to time

The services are designed to support audits relating to standards including ISO 9001, ISO 14001 and ISO 45001.

iAudit Global is a software provider. Use of the platform does not itself constitute certification, accreditation, legal advice, professional auditing services or a guarantee that an organisation will achieve or maintain certification against any ISO standard.

3. Eligibility and Authority

You must be legally capable of entering into a binding agreement to use the services.

If you use the services on behalf of a company, organisation or other legal entity, you confirm that you have authority to enter into these Terms on its behalf.

You are responsible for ensuring that all users accessing the account through your organisation are authorised to do so.

4. Creating an Account

Some features require you to create an account.

You must provide accurate and complete information when creating an account and keep that information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You must notify us promptly if you believe that your account has been accessed without authorisation.

You must not share account credentials in a way that allows unauthorised individuals to access the services.

5. Free Trial

We may offer a free trial for certain services or subscription plans.

The duration and features available during a free trial will be stated when the trial is offered.

Unless otherwise stated, a free trial does not require payment during the trial period.

We may limit, modify or discontinue a free trial at any time. Where a free trial is subject to conversion into a paid subscription, the applicable pricing and billing terms will be presented before payment is required.

6. Subscriptions and Fees

Certain features and services require a paid subscription.

Current pricing is available at: https://www.iaudit.global/pricing

The applicable subscription, pricing, billing frequency and features will be shown when you purchase or upgrade a subscription.

Unless otherwise stated, subscription fees are charged in advance for the applicable billing period.

You are responsible for providing accurate billing information and ensuring that payments can be processed successfully.

We may use third-party payment providers to process payments. Payment information may be handled by those providers in accordance with their own terms and privacy policies.

7. Changes to Pricing

We may change our subscription prices from time to time.

Where a price change affects an existing subscription, we will provide reasonable notice before the new price applies to the relevant renewal or billing period.

A price change will not affect a billing period that has already been paid for unless otherwise agreed.

8. Renewal and Cancellation

Subscriptions may renew automatically where this is stated at the time of purchase.

You may cancel your subscription in accordance with the cancellation process made available through the service or by contacting us.

Cancellation will normally take effect at the end of the current paid billing period unless otherwise stated.

Unless required by law or expressly agreed by us, cancellation does not automatically entitle you to a refund for a period that has already been paid for.

9. Your Responsibilities

You are responsible for:

• using the services in accordance with these Terms
• ensuring that your users comply with these Terms
• maintaining appropriate access controls for your account
• ensuring that information entered into the platform is accurate and appropriate for your purposes
• maintaining appropriate backups or copies of information where necessary for your organisation
• ensuring that your use of the services complies with applicable laws and regulations

You must not use the services to:

• break the law or facilitate unlawful activity
• gain unauthorised access to the platform or another user's account
• interfere with the operation or security of the services
• introduce malicious code, malware or other harmful material
• attempt to bypass security or access controls
• copy, reproduce, modify or commercially exploit the platform except as permitted by these Terms
• use the platform to develop a competing product or service
• misuse or overload the platform or its infrastructure

10. Your Data

You retain ownership of the information, records, documents, evidence and other content that you submit to the platform.

You grant iAudit Global the limited rights necessary to host, process, transmit, display and otherwise handle your content solely to provide and operate the services.

We will handle personal data in accordance with our Privacy Policy and any applicable data protection agreement.

Our Privacy Policy is available at: https://www.iaudit.global/privacy-policy

You are responsible for ensuring that you have the necessary rights and permissions to upload personal data, documents and other information to the platform.

11. Security

We take reasonable technical and organisational measures to protect information processed through the services.

Our security measures may include encryption, access controls, authentication measures, backups and security logging.

No online service can be guaranteed to be completely secure. You remain responsible for maintaining appropriate security practices within your organisation, including protecting account credentials and controlling user access.

Further information about our security measures may be provided through the website or upon request.

12. Intellectual Property

The iAudit Global software, website, design, branding, documentation, templates, interfaces, software code and other materials provided by us remain the property of iAudit Global Limited or our licensors.

Except for the limited right to use the services during your subscription, these Terms do not transfer ownership of our intellectual property to you.

You must not copy, modify, distribute, sell, licence, reverse engineer or otherwise exploit our intellectual property except where expressly permitted by law or these Terms.

You retain ownership of content that you submit to the platform.

13. Audit Templates and Guidance

The platform may provide audit templates, checklists, suggested questions, guidance and other materials.

These materials are provided to support your audit activities. They do not replace professional judgement, applicable ISO standards, legal requirements, regulatory requirements or the advice of a suitably qualified professional.

You are responsible for determining whether a particular audit approach, evidence requirement, finding or corrective action is appropriate for your organisation.

14. AI Features

Some iAudit Global features may use artificial intelligence to assist with audit preparation, analysis, content generation or other tasks.

AI-generated outputs may contain errors, omissions or inaccuracies and should be reviewed by an appropriately qualified person before being relied upon.

AI features are provided as an aid to your work and do not replace professional judgement or independent assessment.

You remain responsible for reviewing and verifying AI-generated content before using it in an audit, report, compliance decision or other business process.

15. Availability and Support

We will use reasonable efforts to keep the services available and operational.

However, we do not guarantee that the services will always be available, uninterrupted or error-free.

The services may occasionally be unavailable because of maintenance, updates, security measures, technical issues, third-party services or circumstances outside our reasonable control.

Customer support is available by email, chat and phone, subject to the support arrangements applicable to your subscription.

Unless a separate written agreement states otherwise, we do not provide a guaranteed service level or response time.

16. Third-Party Services

The platform may integrate with or depend on third-party services.

Third-party services may be subject to separate terms and privacy policies.

We are not responsible for the availability, security, performance or content of third-party services that are outside our control.

17. Confidentiality

Each party may receive confidential information belonging to the other party in connection with the services.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to third parties except where disclosure is required by law, necessary to provide the services, or otherwise permitted by these Terms.

Information that is already publicly available, independently developed or lawfully obtained from another source is not confidential information for the purposes of this section.

18. Suspension

We may suspend access to all or part of the services where reasonably necessary to:

• protect the security or integrity of the platform
• prevent misuse or unlawful activity
• address a security threat
• comply with a legal or regulatory requirement
• address a failure to pay applicable fees
• address a material breach of these Terms

Where reasonably practicable, we will provide notice before suspending access.

19. Termination

Either party may terminate the agreement in accordance with these Terms.

We may terminate or suspend your access where you materially breach these Terms and, where the breach can be remedied, fail to remedy it within a reasonable period after receiving notice.

We may also terminate the services where required by law or where continued provision of the services is no longer reasonably practicable.

On termination, your right to access and use the services will end unless otherwise agreed.

Where appropriate, we will provide a reasonable opportunity for you to retrieve your data before account deletion, subject to applicable legal, technical and security requirements.

20. Consequences of Termination

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, confidentiality, liability, payment obligations and dispute resolution.

21. Warranties and Disclaimers

We will provide the services with reasonable care and skill.

Except where expressly stated in these Terms or required by law, the services are provided without additional warranties or guarantees.

We do not guarantee that use of the platform will result in:

• ISO certification
• successful completion of an external audit
• compliance with every applicable legal or regulatory requirement
• a particular audit result
• a particular commercial outcome

The platform is a software tool designed to support audit and management system activities. Responsibility for decisions made using information produced by the platform remains with the user.

22. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, iAudit Global Limited will not be liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business opportunity, goodwill or anticipated savings, to the extent permitted by law.

Subject to the above, our total liability arising out of or in connection with these Terms will not exceed the amount you paid to us for the services during the 12 months immediately preceding the event giving rise to the relevant claim.

Nothing in this section affects any liability or obligation that cannot legally be limited or excluded.

23. Events Outside Our Control

We will not be responsible for a failure or delay in performing our obligations where that failure or delay results from circumstances outside our reasonable control.

This may include major technical failures, internet or telecommunications failures, cyber incidents, natural disasters, fire, flood, war, civil unrest, industrial action, government action, changes in law or failures of third-party infrastructure.

We will take reasonable steps to minimise the effect of such circumstances where possible.

24. Changes to the Services

We may update, improve, modify or discontinue features of the services from time to time.

Where a material change substantially reduces the core functionality of a paid service, we will take reasonable steps to notify affected customers where appropriate.

We are not required to maintain every feature indefinitely.

25. Changes to These Terms

We may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify users before the updated Terms take effect.

The updated Terms will apply from the effective date stated in the revised Terms.

Your continued use of the services after the effective date constitutes acceptance of the updated Terms, to the extent permitted by law.

26. Notices

Formal notices to iAudit Global Limited should be sent by email to:

info@iaudit.global

or by post to:

iAudit Global Limited Unit 17f, The Lansbury Estates Surrey England United Kingdom

A notice sent by email or post will be considered received 5 days after it is sent, unless the sender receives confirmation that it was not delivered.

27. Dispute Resolution

If a dispute arises between you and iAudit Global Limited in connection with these Terms, the parties will first try to resolve the matter through good-faith discussions.

If the dispute cannot be resolved through those discussions, either party may refer the dispute to mediation.

The mediation will be conducted in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, as amended from time to time.

The mediation will be conducted in English and will take place in England and Wales, unless the parties agree to conduct the mediation remotely or at another location.

The parties will allow 60 days for the mediation process before either party proceeds with court proceedings, unless:

• the parties agree otherwise
• urgent court action is reasonably required to protect a legal right
• a limitation period or other legal requirement means that court proceedings must be commenced sooner
• the law otherwise permits or requires earlier proceedings

If the dispute has not been resolved through mediation within the applicable period, either party may bring court proceedings.

28. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

Subject to the dispute resolution provisions above, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

29. Waiver

A failure or delay by either party to exercise a right or remedy under these Terms will not constitute a waiver of that right or remedy.

A waiver is only effective where it is given expressly and applies only to the specific circumstance for which it is given.

30. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, sale of assets or similar transaction, provided this does not materially reduce your rights under the agreement.

31. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full effect.

32. Entire Agreement

These Terms, together with any applicable order, subscription agreement, pricing information, Privacy Policy and other documents expressly incorporated into the agreement, constitute the agreement between you and iAudit Global Limited concerning the services.

They replace any previous agreements or understandings relating to the same subject matter, except where the parties have expressly agreed otherwise in writing.

33. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between you and iAudit Global Limited.

Neither party has authority to act on behalf of the other unless expressly agreed in writing.

34. Third-Party Rights

Unless expressly stated otherwise, these Terms do not give any third party the right to enforce any provision of them under the Contracts (Rights of Third Parties) Act 1999.

35. Contact Us

If you have questions about these Terms or the iAudit Global services, please contact: